Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSORG601 Mapping and Delivery Guide
Negotiate to achieve goals and manage disputes

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSORG601 - Negotiate to achieve goals and manage disputes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.It applies to individuals who use well-developed judgement skills and a range of negotiation techniques to manage others to reach agreement.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish needs of parties
  • Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies
  • Identify and document potential issues and problems, and successful outcomes for organisation and client
  • Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties
  • Identify and evaluate risks and contingency strategies
  • Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations
       
Element: 2. Negotiate to achieve agreed outcome
  • Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties
  • Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures
  • Obtain, confirm and correctly document agreement by all parties
       
Element: Identify and document causes of disputes
  • Identify and analyse issues or disputes promptly and establish position of relevant parties
  • Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties
  • Document disputes and issues promptly and accurately, and verify with all relevant parties
       
Element: Implement and manage strategies to resolve disputes
  • Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties
  • Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements
  • Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals
  • Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements
  • Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference
  • Contact relevant parties to identify any follow up action required to ensure client satisfaction
       
Element: Negotiate to achieve agreed outcome
  • Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties
  • Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures
  • Obtain, confirm and correctly document agreement by all parties
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish needs of parties

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client

1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

1.4 Identify and evaluate risks and contingency strategies

1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations

2. Negotiate to achieve agreed outcome

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

2.3 Obtain, confirm and correctly document agreement by all parties

3. Identify and document causes of disputes

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties

3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties

4. Implement and manage strategies to resolve disputes

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish needs of parties

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client

1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

1.4 Identify and evaluate risks and contingency strategies

1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations

2. Negotiate to achieve agreed outcome

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

2.3 Obtain, confirm and correctly document agreement by all parties

3. Identify and document causes of disputes

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties

3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties

4. Implement and manage strategies to resolve disputes

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies 
Identify and document potential issues and problems, and successful outcomes for organisation and client 
Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties 
Identify and evaluate risks and contingency strategies 
Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations 
Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties 
Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures 
Obtain, confirm and correctly document agreement by all parties 
Identify and analyse issues or disputes promptly and establish position of relevant parties 
Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties 
Document disputes and issues promptly and accurately, and verify with all relevant parties 
Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties 
Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements 
Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals 
Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements 
Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference 
Contact relevant parties to identify any follow up action required to ensure client satisfaction 
Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties 
Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures 
Obtain, confirm and correctly document agreement by all parties 

Forms

Assessment Cover Sheet

FNSORG601 - Negotiate to achieve goals and manage disputes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSORG601 - Negotiate to achieve goals and manage disputes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: